Program Management: 

Experienced and professional bilingual program manager with more than 10years industry experiences, simple, efficient, organized and professional communication to make program goes smoothly

Pricing quote: 

1-3 work days quick turn to help you go faster than your competitors

Engineering: 

2-15 work days quick turn in 3D tooling design

Moldflow: 

1-3 work days quick turn

Tooling:

20-70 work days on tool building since tooling design approval

Sampling:

Test mold in your practical production conditions in house with advanced molding machines

Quality Warranty:

Ok to make fixture and inspect molded product per your specified method, NSM has advanced CMM machines for steel check and plastic part check.

Standard Warranty for Molds

New Star Mold  warrants the quality, workmanship and materials used in producing production molds for SPI 104 tools for 50,000 total cycles; SPI Class 103 molds for 250,000  total cycles; SPI 102 molds for 500,000 total cycles; SPI 101 molds for 1,000,000 total cycles within 360 days since tool receipt at customer destination.  New Star Mold will, at its sole discretion, repair or replace all parts determined to be defective as to quality, workmanship or materials.  Warranty of parts replacement or repairs, shall, at the sole discretion of New Star Mold, be provided (a) at New Star Mold factory, (b) by an independent repair shop hired by New Star Mold, or (c) by the customer and invoiced to New Star Mold.  The customer is solely responsible for mold design, design specifications and design approval. No warranty is provided concerning the designs of the mold.  Any failure of the mold or any mold components arising from or related to design is not warranted; Any damage from human error or improper operation is not warranted.

Standard Warranty for Parts

New Star Mold. warrants the molded products to client specifications, to be free of defects in quality, dimension,    workmanship and materials, whichever occurs first. New Star Mold will, at its sole discretion, repair or replace products determined to be defective.  This warranty shall not apply to breakage caused by product misuse or damage during transportation.  New Star Mold does not warrant product defects or failure arising from customer part design or design-related issues.

Quality Certifications：

ISO9001:2015 and IATF 16949:2016

Engineering Change:

Quick and convenient change and verify again, free charge of service for simple change

After sales support:

US local tool repair partners in Michigan, USA or you can choose your own preferred repair supplier and provide evidences of repair and cost bills to get reimbursement